Once Upon A Child in Ann Arbor, MI Open now

Reviews about Once Upon A Child

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  April 10, 2020, by Hope Scott
  Very disappointed. I took 2 bins of clothes. Now I was very good about only taking in clothes that did not have any stains and like new condition. I was shocked on how quick they said they were done. They barely took anything. When I went home and looked in the bins they left things with tags. They left lots of things they say they are in need of. The clothes were all folded like I put them in there. I DO NOT THINK THEY WENT THROUGH THE BINS. They took a few things off the top and that was it.
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  February 03, 2020, by Jennifer Jennifer
  I used to love this store. I have been a customer of theirs ever since they were further down the road on Washtenaw. As of today, I will no longer shop there because of their treatment of me. Today was their 90% off clearance items so they were the busiest I have ever seen them! It was extremely packed. I was there finding things for my daughters and son. I was trying to find a pair of rain boots for my 1 1/2 year old son. There was a tag on them that prevented me from trying them on him so my daughter took them to the front desk so they could remove it. Now, if you have bought rain boots before then you know that most of them have straps on the top that you use to pull them up onto your child's feet. I was sliding the boot on and used the strap on one of the boots and it broke. So obviously, I am not going to purchase them. They were not of a good quality because the strap that is intended to be pulled on, broke, using it for its intended purpose. So I had my daughter return the boots to the front desk so they could reattach the tag. I thought, no problem. I then waited in line for at least 45 minutes, because as I said, this was the busiest I had ever seen them. The line was from the front desk all the way to the back of the store. So I get up to the desk to pay for my purchases, and I'm asked if my daughter was my daughter (as she was the one who brought the boots to and from the desk). I said yes, and then I was told that since I broke the boot, that I needed to purchase them. I explained that I was not buying a broken boot, as it broke through no fault of mine. I used the strap as intended, to try them on my son because I obviously need to try them on him before I purchase them. The manager didn't know what to say, so she just repeated herself so I repeated myself. I was not buying a broken boot that was obviously bad quality. She then told me that every store has the "break it and buy it" policy. I of course, told her that that was not correct. I'm sorry, but if I were at Meijer, Walmart, Target, etc and I was trying an article of clothing/shoes on and it broke, there is absolutely no way that I would be forced to purchase something broken. So then the manager calls the owner, the owner says that she will give them to me for 50% off. I refused. Why would I want to purchase something that broke through no fault of my own and that bad of quality? At that point they threatened to call the police on me. I told them to go ahead. It's quite laughable really, except that I have been a very long time customer with them, have spent hundreds and hundreds of dollars there, and yet I was treated like a damn criminal! The other customers that were waiting in line looked embarrassed and sympathetic to my situation. This store also knows or should know, there is no law of "you break it, you buy it". There may be store policies that attempt that but that depends on the negligence of the customer. Using a strap that is intended to be pulled on, to get the boot on the child's foot, and the resulting breaking of the strap, is in NO way negligent. The store employee even went so far as to follow me to my car and take a picture of my license plate. They lost a long time customer over a pair of $8 rain boots. I will also stop recommending them to everyone I know that has children, as I used to do in the past. I will also be contacting the owner and their franchise. If I or my children had broken something through negligence or maliciousness, then this wouldn't be an issue. Pulling on a strap and it breaking was not negligent or malicious on my part.