Computer Showcase in Ann Arbor, MI Closed now

Reviews about Computer Showcase

• ★ ☆ ☆ ☆ ☆

  November 20, 2019, by Conor Thompson
  A brief summary of my experience with Computer Showcase: -- Spilled soda on my keyboard, and accidentally broke one of the keys trying to clean it myself. -- Brought computer to get it repaired (de-stickied and the keyboard replaced); was told that it would be done in two days and three at the latest. -- After two days, having heard nothing, submitted online question form. Was sent autoreply email saying I'd hear back within four business hours. Never heard back, even after 60 business hours. -- Called Showcase three days after originally bringing computer in, was told that a part needed to be ordered and that it would be done within 24-48 hours. Was apologized to, we'll keep you updated, typical customer service platitudes. -- 48 hours having elapsed, called Showcase again. Was told there was a delay in the shipping of the part (it having been ordered), and that it couldn't be predicted when computer would be ready. Was apologized to, we'll keep you updated, etc. -- Came in a full week and a half after bringing it in, and was told that I could take my computer (still missing a key) but leave it in the queue, and when my part came in, I could bring it back. Well done Showcase, I was happy with this. -- Computer was not cleaned -- all of the keys were still sticky, often to the point of being unusable. -- Another week passes and there is still no word about my part, so I send another email message; this time it's actually replied to. I get a phone call from a manager in Tech Repair, and explain to him that it's been 2 and a half weeks for a repair I was originally told would last two days, and that neither part of the repair has been done -- even the part that I was told was done two weeks ago, and which the tech repair people specifically flagged as done. -- Person is very sorry, will do anything to help, blah blah, I'll get back to you soon. -- To his credit, actually does get back to me soon; in fact, as he explains, the part was never ordered because HP won't let the Computer Showcase order those parts! This is, apparently, despite the fact that I was told that the parts were ordered and in shipping *two weeks earlier*! In summary, Computer Showcase is extremely good at apologizing. They're not good at anything else.